CUSTOMER SUPPORT | HOW TO GET HELP WHEN YOU NEED IT
Customer Support is the ‘front door’ for RE/MAX affiliates for all things product and technology.
As Customer Support, we are here to deliver an exceptional experience in which we provide timely answers, solutions, and guidance in an effort to empower our customer to be as competitive as possible. We are focused on availability and responsiveness to our customer to ensure no time is wasted and we get you back to work, and ready to compete!
For assistance, reach out to us now! Any member of the Customer Support team would be happy to assist you!
- Text/Call: 1.888.398.7171
- Chat: MAX/Center > Customer Support link on the left-side menu > Chat with an Expert in the lower right corner
- Web: MAX/Center > Customer Support link on the left-side menu > Select New Ticket and follow the prompts
- Email: customersupport@remax.net
Quick Links:
- Customer Complaints: customerrelations@remax.com
- Submit a Ticket: Click Here
Our hours of availability are Monday – Friday, 7:00am – 6:00pm MT & Saturday 8:00am – 5:00pm MT.
Using the Customer Support team for any questions or issues you may be experiencing, you will be provided with:
- The fastest average response times
- Single entry point into headquarters/no need to self-triage who to contact
- Enhanced hours of support and more methods to contact
Not only will this benefit you in your day-to-day, but this will also provide headquarters with more insight on what the network is experiencing and feeling, which leads to more customer-centric business decisions.
