Has your Facebook page been deactivated? RE/MAX affiliates have been experiencing Facebook page deactivations due to their “impersonation policy” and other unknown reasons. As we continue to work with Facebook (Meta) on solutions, we have a new process in place with the Meta team for submitting requests for help.
If your Facebook page has been deactivated and you need help reactivating it, please follow these steps:
1. Head to Facebook’s external self-service team (Meta Service Pros) – Check the attached PDF for detailed instructions on how to complete this step.
2. If you do not receive a response from a Meta representative within 72 business hours, please email productsupport@remax.net with your Facebook page name, page URL, page ID, and email address connected with the Facebook account. Be sure to include your support ticket number filed with the Meta Service Pros and the number of days you have waited for a response.
Tips to Avoid Facebook Page Deactivation
1. Use a business page vs. using your personal page to market your business. Learn more about using a business page here.
2. Clearly identify yourself as a RE/MAX agent or broker/owner in your page name, bio section or profile photo.
3. Add your office name and location in your page name (ex. “RE/MAX Professionals – Denver”) and use a professional photo or the official RE/MAX logo in your profile image.
4. Setting up Two-Factor Authentication helps to further avoid deactivation of your page and business manager. Learn more about a two-factor authentication here. You can also require two-factor authentication as a Business Manager here.
We know this has caused a major inconvenience to everyone affected across the global RE/MAX Network and we will continue to work with Meta. We ask for your help by following all of the above steps. While we cannot guarantee that these steps will lead to a permanent solution for your deactivated page, it could help us get to the bottom of this overall issue.
